Ok, so I know I’m a little late to the party on this one, but I just realized that Cision is white labeling Radian6’s social media monitoring product for their own platform (the announcement came in late October and you can see the Dashboard looks EXACTLY like Radian6’s). In fact, they barely even bothered with the “label” part of white labeling. All I have to say is… REALLYYYYY???? Radian6 has a fine platform. I’ve paid for it, I’ve used it, and I’ve endorsed it at times. However, it’s not great. None of them are. Props to Radian6, though, for landing Cision. I’m sure that sales rep bought a round of drinks when the sig came through.
Let me back up a step by saying that I manage social media monitoring for a lot of companies. Big companies. Companies who would pay real money for real information. Companies who want social media monitoring. And yes, I’ve tried all of them - Umbria (you want HOW much? HA!), Radian6, SentimeMetrics (DISASTER!), CyberAlert, Metrica, BuzzLogic (LOL - “we can’t do a temporary trial because we don’t have any controls on our system and we’re afraid you’ll just download everything”. Oh really? That Fortune 200 client I represent? Gone. No soup for you…), the list goes on.
That’s why we look to a company like Cision - the 800lb gorilla in the media monitoring industry that, despite a pretty pitiful rebranding (does anybody want to buy more database access from the new Cision rather than the old Bacon’s?), still has the coffers to really invest in something as critical as social media monitoring and bring a major, innovative product to the marketplace. How could they fail us so badly?
Are you ready for a confession? I have software on my personal desktop that does better than this. You want to hear another secret? I paid the international developers less than a single month’s subscription to Radian6 to develop the real guts of the software. And they were thrilled! It’s just not that difficult to create social media monitoring software. Why can’t Cision figure it out?
Dear Cision rep who (hopefully) stumbles across this blog post: it’s called Yahoo! Pipes. Start there. With a little ingenuity you can figure out what we want from our social media monitoring software. Hell, with Yahoo! Pipes you can build a FREE platform that does all the gruntwork of a Radian6. The only thing that’s left is to build a quick command line bot to scrape the data you are pulling and pump out mildly attractive graphs. Ta-daaaaa!!! The world is good and so is your social media monitoring product. You can even call it Cision.
I realize this has been a really negative post. In case you can’t tell, this is a real hot button of mine. I’ve looked HARD. Why can’t I find decent social media monitoring software? I always like to end on a high note, so let’s finish up with a look at a few guys who DO actually get social media monitoring:






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