New Media

Attention all PR people!

Social media is not a panacea to all your company’s or client’s PR problems.  I repeat, if you employ social media programs, do not expect all the cool kids to come running, embrace your brand and evangelize about you and your products to anyone that will listen.  Infusing social media ideas into your PR plans also cannot help you find your one true love, cannot cure cancer and cannot even help you save a bundle on your car insurance.

Just because social media is out there for the taking (and it’s generally cheap to implement), it doesn’t mean you need to take it.  While it’s easy to watch new movies or brands like Nike and Burger King gain incredible traction with MySpace or Facebook, lightning in a bottle is just that – something that can’t easily be replicated for any old campaign, program or event.  Too often, we hear our clients ask what we can do with blogs and Twitter and Facebook and a million other trendy names, but just as we counsel clients on when and how to send a press release or announcement, it is imperative to help our clients understand when – if at all — it’s right to go with social media programs.

When an organization is overzealous, ignores common sense and refuses to take a step back in order to take a real, hard look at the online landscape, the results are never good.  Putting a MySpace page up just for the sake of it is asinine and dangerous.  A boring page about a boring product or company is worse than nothing at all; the only result is scorn, vitriol, laughter and maybe even worse — zero return on investment.  A good example is The Los Angeles Times’ Twitter page – it’s been updated nearly 2,000 times with breaking news since the account was created.  Too bad it only has an audience of 98 followers.  And you wonder why they say print is dead.

The problem:  social media is really nothing more than a new venue to share news and communicate with key audiences.  This isn’t to say companies and organizations should avoid social media entirely.  To the contrary, there’s little doubt that social media will continue to integrate more and more into our daily consciousness.  From PR people to CEOs, it’s important to keep a vigilant eye on new developments. 

But it needs to be understood that the shotgun approach to social media – blasting everything in your arsenal against the wall and seeing what sticks – is simply not going to bear any PR fruits.  So the next time you’re in a meeting, brainstorm or casual conversation and someone starts bringing up all these brilliant ideas about how to use MySpace and Facebook, take a step back and ask if you have something new, unique and valuable to offer.  After all, you wouldn’t embarrass yourself, your company, or your client with a press release announcing you just scratched your butt.  Because social media can offer new frontiers, it doesn’t mean that butt scratching story is any fresher just because it’s distributed via brand-new Web 2.0 tools. 

There’s great promise in social media for the PR industry, but we need to embrace social media for what it is…and what it isn’t.

We talk a lot, both online and off.  Since an ostensible majority of this discourse in our “connected age” happens online, it follows that phrases from the “real” world slip onto web pages, into videos, vlogs, blogs, Twitters, emails, chats, forums, etc.  Words either remain static in syntax and spelling, like “long tail,” but take on different meaning, or they shift by a few characters to represent a different word entirely, like “phishing,” to convey a different meaning while still drawing on the semantic relationship with the original word (phishing is when cybercriminals “fish” for your information with legitimate looking emails or web pages).  However, my favorite morphology thus far has been the phrase “the Mullet Strategy,” let us explore:   

The phrase seems to have originated with Jonah Peretti, a founder of the Huffington Post who was quoted in a recent article by the New Yorker on the future of print news sources.   The article explains that, like the eponymous hairdo, the Mullet Strategy means, “Business up front, party in the back.”  You might be thinking “What does this have to do with cyberlinguistics and/or more importantly, with media in general?”  Well, Favored Reader, the article goes on to explain how the Mullet Strategy is deployed across the Internet, mostly as a categorization of Web 2.0 companies. In this case specifically, it refers to online news sources like the Huffington Post.  The article continues, “’User-generated content is all the rage, but most of it totally sucks,’ Peretti says. The mullet strategy invites users to ‘argue and vent on the secondary pages, but professional editors keep the front page looking sharp. The mullet strategy is here to stay, because the best way for Web companies to increase traffic is to let users have control, but the best way to sell advertising is a slick, pretty front page where corporate sponsors can admire their brands.’”  The Mullet Strategy then is the business up front of a well designed and tightly controlled home page and the party in back of the unpasteurized and messy bloggers/content providers.  

On another level, the Mullet Strategy represents the tension between traditional ad-rev driven media and emergent forms of social media (user-generated content like blogs, online videos, etc) that in most cases are still clamoring for ways to generate revenue. One must maintain the dignity and integrity of the appearance of the Home(page) to sell a house, despite the kegger raging in the basement.  It’s also no accident that the conceptual space symbolizing the informational backwaters and badlands of the Internet be mapped onto a coiffure, the Mullet, that itself is coded as jocular, and “underclass” (see: www.ratemymullet.com, www.mulletsgalore.com and numerous other humor sites dedicated to the do).  The term is therefore pre-loaded with significance, transferring the ridiculosity (what, I’m not allowed to make up words?) of the Mullet onto the online spaces that the “Mullet Strategy” attempts to describe. Basically, we have recreated the same social codes and mores online that we have offline – just on different people or concepts.  

It will be interesting to follow the trajectory of the term, from a linguistic standpoint, to see what new meanings and social codes the Mullet Strategy adopts.  However, I suspect that as media channels continue to integrate the still relatively “messy” user-generated content and Web 2.0 realms, the mullet will go on, uncut.  Companies across the board will continue to nervously pander to advertisers from the front while anxiously appealing the masses in the back.  Who knows though?  Maybe we will find a smooth and standard way to monetize the messiness and equalize UGC and traditional media, the business and the party.  We may have to move on to different styles of talking and styles of hair…Quick!  Someone figure out how a “Flock of Seagulls” cut is like social networking!